http://www.campusrxbio.com CampusRXBio.com Open Positions Customer Service en-us Copyright CampusRXBio.com All Rights Reserved. Fri, 10 Sep 2010 20:22:16 GMT http://www.campusrxbio.com/students/jobresults.asp?category=57 Search our job board for more jobs matching these criteria! Fri, 10 Sep 2010 20:22:16 GMT http://www.campusrxbio.com/students/jobresults.asp?category=57 http://www.campusrxbio.com/students/jobdetail.asp?id=7451656 Full time Varied shifts - 9am - 9pm, including some weekends & holiday Varied Shifts Position Summary: ? The Customer Service Representative is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinic staff, and demonstrating self-confidence, adaptability and personal initiative. The CSR coordinates the customer encounters and serves as the communication hub for the clinic, in an attentive, courteous and competent manner. Required Behaviors: ? As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission. Required Qualifications: Education: High school diploma or GED Knowledge and Skills Articulate; good communication skills; good grammar and spelling Good problem solving skills Knowledge of computer keyboard operation Preferred Qualifications: ? Knowledge of Medical Terminology ? Previous medical background Duties and Responsibilities: Each Clinic serves a unique purpose. Individual CSR positions include all or some of the following: ? Customer Service 1) Establishes and maintains effective relationships with all internal and external customers, who may include patients, physicians, other healthcare providers, co-workers, vendors, and visitors 2) Communicates, face to face and by telephone, with internal and external customers in a professional and courteous manner 3) Maintains a positive attitude and remains calm under pressure, while working in a fast-paced environment 4) Focuses on continuous improvement to meet customer needs; supports new programs, ideas and processes 5) Maintains sensitivity to others and adjusts behavior accordingly 6) Recognizes the importance of teamwork and effectively participates in teamwork processes. 7) Presents a professional appearance and acts as a positive representative of the clinic ? Patient Check In and Check Out 1) Enters data correctly and efficiently, including demographics and patient insurances 2) Maintains medical records, reports and files as required 3) Answers multiple phone lines with courtesy and efficiency; takes and distributes messages; properly refers calls to providers and other staff members 4) Collects balances due from patients, including co-pays, co-insurances and outstanding balances 5) Performs accurate accounting of daily deposits and verification of cash on hand 6) Generates daily reports and verifies the accuracy of the data reported 7) Discusses financial responsibility with patient and/or guarantor and sets up payment arrangements in accordance with SJRMC policies 8) Follows protocol for opening and closing clinic ? Appointment Scheduling: Demonstrates competency in the Scheduling Module and performs scheduling as per physician-specific protocol ? Insurance Verification: Verifies patient insurance coverage in accordance with clinic protocol and demonstrates competencies in both manual and electronic verification methods ? Billing Rejections: Processes billing rejections in a timely and accurate manner ? Mail Processing: Processes mail each day in an accurate and timely manner ? Charge Entry 1) Posts charges and/or payments timely and accurately 2) Works collaboratively with clinical staff to ensure appropriate CPT and ICD-9 coding for all patient encounters 3) Resolves coding issues with the clinical staff promptly ? Referral and Authorization Management: Obtains referrals, pre-certifications and authorizations in a timely and accurate manner, following payer specific requirements; maintains accurate documentation ? Medical Records 1) Demonstrates ability to properly prepare process and file Medical Records 2) Maintains filing system 3) Provides correspondence and Medical Records to appropriate parties in a timely manner; processes all requests for Medical Records in a timely manner and in accordance with clinic protocol ? Scanning: Performs scanning duties in a timely and accurate manner ? Additional Responsibilities 1) Complies with and is knowledgeable of organizational and departmental policies and procedures, including safety procedures and policies 2) Contributes to the care of the environment by maintaining work areas and assisting with housekeeping tasks as needed 3) Utilizes computer system as needed for information, data analysis, and to complete tasks 4) Maintains customer's rights (confidentiality, privacy, safety, security and decision making) 5) Attends departmental meetings and other in-services and training sessions relative to job 6) Performs basic tasks in a timely manner with minimum guidance and supervision 7) Assure that appropriate levels of office supplies are maintained 8) Demonstrates willingness to work toward departmental and organizational goals and objectives; is committed to the successful operation of the clinic ? Each employee is responsible for implementing SJRMC's Service Standards into their daily work. Safety ? Courtesy ? Effectiveness? Stewardship ? Other duties as assigned Physical Demands and Environmental Work Conditions: ? Lifting up to 50 pounds may be required ? Long periods of bending, stooping, pushing, and walking may be required. ? Job may be sedentary in nature and involve long periods of sitting ? Extensive computer keyboarding occurs daily ? Some exposure to disease may occur ? Specific Clinic Requirements: o Urgent Care: willing to work 12 hour shifts, weekends and holidays o San Juan Pediatrics: willing to work evening and Saturday shifts as assigned Fri, 10 Sep 2010 11:54:05 GMT http://www.campusrxbio.com/students/jobdetail.asp?id=7451656 http://www.campusrxbio.com/students/jobdetail.asp?id=7451655 Part time M-F 530pm-930pm Evenings Position Summary: ? Inspires trust in and offers comfort to patients and families while facilitating access to medical care through the timely and accurate registration of all patients. Collaborates and communicates with physicians and care departments to facilitate patient flow and personalize the patient experience. Required Behaviors: ? As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission. Required Qualifications: ? High school diploma or equivalent ? Keyboard skills, typing of 35 wpm, accuracy implied ? Ability to operate a computer and other office equipment (copy machines, scanners, fax machines, etc) ? Prior experience in data entry and the ability to enter information accurately into computer ? Ability to communicate clearly and effectively in English ? Ability to set priorities in dealing with multiple demands and interruptions ? Ability to obtain necessary personal and financial information from patients who are ill and/or under stress ? Ability to work effectively with a team of varying personalities and cultures ? Excellent customer service skills ? Willingness to ask patients for co-payments and deposits, as appropriate ? Flexibility in schedule to accommodate the needs of the patients and the department Preferred Qualifications: ? Some post high school education ? Knowledge of medical terminology ? Knowledge of third-party payers, billing requirements, and reimbursement methods ? Prior experience in working in patient registration or a related healthcare field ? Advanced keyboard and computer skills ? Ability to communicate effectively in a second language such as Navajo or Spanish Duties and Responsibilities: ? Accurately obtain, input, scan, and distribute all necessary information related to a patient's registration for inpatient, emergency, and outpatient services, in order to create and maintain an accurate medical record for the purpose of treatment and billing. ? Ensure all scheduled patients are pre-registered and pre-register other patients when possible. Department goal for pre-registrations as a percentage of scheduled patients is 100%. ? Verify the accuracy of information on all pre-registered patients upon arrival, and make appropriate corrections to the system as necessary to ensure accurate records. ? Ensure timely access to care by responding promptly to registration requests received by phone, fax or in person. ? Verify eligibility at the time of pre-registration or registration according to policy. Department goal is to verify 100% of inpatients and DSU patients and 100% of outpatients with certain insurances. ? Follow managed care procedures, as applicable, to obtain authorizations for services in order to ensure payment and minimize denials. ? Clearly explain all required forms to patients and obtain their signatures. ? Provide excellent customer service by appropriately greeting and responding to inquiries from patients, visitors, and physicians and directing patients and visitors to their destinations. ? Maintain an acceptable level of registration accuracy as defined by the department's Quality Assurance goals. ? Go to patient rooms and obtain signatures on all required forms for direct admits and/or when a form is missing. ? Maintain all department logs, reports, and records. ? Attend monthly department meetings, in-service training, and other meetings as required to maintain professional growth and/or comply with hospital policy. ? Each employee is responsible for implementing SJRMC's Service Standards into their daily work. Safety ? Courtesy ? Effectiveness? Stewardship ? Other duties as assigned. Physical Demands, Environmental Work Conditions, and Sensory Requirements: ? Must be able to walk, sit, and stand for long periods of time. ? Ability to withstand frequent exposure to ill patients. ? May need to work alongside caregivers in unpleasant or stressful situations, such as emergency conditions of patients, angry or upset families involved in death and/or graphic injuries. ? Vision and hearing acuity within normal range. Fri, 10 Sep 2010 11:54:05 GMT http://www.campusrxbio.com/students/jobdetail.asp?id=7451655 http://www.campusrxbio.com/students/jobdetail.asp?id=7451657 Full time M-F 8-5 variable Saturdays Days Position Summary: ? The Customer Service Representative is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinic staff, and demonstrating self-confidence, adaptability and personal initiative. The CSR coordinates the customer encounters and serves as the communication hub for the clinic, in an attentive, courteous and competent manner. Required Behaviors: ? As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission. Required Qualifications: Education: High school diploma or GED Knowledge and Skills Articulate; good communication skills; good grammar and spelling Good problem solving skills Knowledge of computer keyboard operation Preferred Qualifications: ? Knowledge of Medical Terminology ? Previous medical background Duties and Responsibilities: Each Clinic serves a unique purpose. Individual CSR positions include all or some of the following: ? Customer Service 1) Establishes and maintains effective relationships with all internal and external customers, who may include patients, physicians, other healthcare providers, co-workers, vendors, and visitors 2) Communicates, face to face and by telephone, with internal and external customers in a professional and courteous manner 3) Maintains a positive attitude and remains calm under pressure, while working in a fast-paced environment 4) Focuses on continuous improvement to meet customer needs; supports new programs, ideas and processes 5) Maintains sensitivity to others and adjusts behavior accordingly 6) Recognizes the importance of teamwork and effectively participates in teamwork processes. 7) Presents a professional appearance and acts as a positive representative of the clinic ? Patient Check In and Check Out 1) Enters data correctly and efficiently, including demographics and patient insurances 2) Maintains medical records, reports and files as required 3) Answers multiple phone lines with courtesy and efficiency; takes and distributes messages; properly refers calls to providers and other staff members 4) Collects balances due from patients, including co-pays, co-insurances and outstanding balances 5) Performs accurate accounting of daily deposits and verification of cash on hand 6) Generates daily reports and verifies the accuracy of the data reported 7) Discusses financial responsibility with patient and/or guarantor and sets up payment arrangements in accordance with SJRMC policies 8) Follows protocol for opening and closing clinic ? Appointment Scheduling: Demonstrates competency in the Scheduling Module and performs scheduling as per physician-specific protocol ? Insurance Verification: Verifies patient insurance coverage in accordance with clinic protocol and demonstrates competencies in both manual and electronic verification methods ? Billing Rejections: Processes billing rejections in a timely and accurate manner ? Mail Processing: Processes mail each day in an accurate and timely manner ? Charge Entry 1) Posts charges and/or payments timely and accurately 2) Works collaboratively with clinical staff to ensure appropriate CPT and ICD-9 coding for all patient encounters 3) Resolves coding issues with the clinical staff promptly ? Referral and Authorization Management: Obtains referrals, pre-certifications and authorizations in a timely and accurate manner, following payer specific requirements; maintains accurate documentation ? Medical Records 1) Demonstrates ability to properly prepare process and file Medical Records 2) Maintains filing system 3) Provides correspondence and Medical Records to appropriate parties in a timely manner; processes all requests for Medical Records in a timely manner and in accordance with clinic protocol ? Scanning: Performs scanning duties in a timely and accurate manner ? Additional Responsibilities 1) Complies with and is knowledgeable of organizational and departmental policies and procedures, including safety procedures and policies 2) Contributes to the care of the environment by maintaining work areas and assisting with housekeeping tasks as needed 3) Utilizes computer system as needed for information, data analysis, and to complete tasks 4) Maintains customer's rights (confidentiality, privacy, safety, security and decision making) 5) Attends departmental meetings and other in-services and training sessions relative to job 6) Performs basic tasks in a timely manner with minimum guidance and supervision 7) Assure that appropriate levels of office supplies are maintained 8) Demonstrates willingness to work toward departmental and organizational goals and objectives; is committed to the successful operation of the clinic ? Each employee is responsible for implementing SJRMC's Service Standards into their daily work. Safety ? Courtesy ? Effectiveness? Stewardship ? Other duties as assigned Physical Demands and Environmental Work Conditions: ? Lifting up to 50 pounds may be required ? Long periods of bending, stooping, pushing, and walking may be required. ? Job may be sedentary in nature and involve long periods of sitting ? Extensive computer keyboarding occurs daily ? Some exposure to disease may occur ? Specific Clinic Requirements: o Urgent Care: willing to work 12 hour shifts, weekends and holidays o San Juan Pediatrics: willing to work evening and Saturday shifts as assigned Fri, 10 Sep 2010 11:54:05 GMT http://www.campusrxbio.com/students/jobdetail.asp?id=7451657 http://www.campusrxbio.com/students/jobdetail.asp?id=7087688 Full time Mon-Fri 8-5 Days Position Summary: ? The Customer Service Representative is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinic staff, and demonstrating self-confidence, adaptability and personal initiative. The CSR coordinates the customer encounters and serves as the communication hub for the clinic, in an attentive, courteous and competent manner. Required Behaviors: ? As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission. Required Qualifications: Education: High school diploma or GED Knowledge and Skills Articulate; good communication skills; good grammar and spelling Good problem solving skills Knowledge of computer keyboard operation Preferred Qualifications: ? Knowledge of Medical Terminology ? Previous medical background Duties and Responsibilities: Each Clinic serves a unique purpose. Individual CSR positions include all or some of the following: ? Customer Service 1) Establishes and maintains effective relationships with all internal and external customers, who may include patients, physicians, other healthcare providers, co-workers, vendors, and visitors 2) Communicates, face to face and by telephone, with internal and external customers in a professional and courteous manner 3) Maintains a positive attitude and remains calm under pressure, while working in a fast-paced environment 4) Focuses on continuous improvement to meet customer needs; supports new programs, ideas and processes 5) Maintains sensitivity to others and adjusts behavior accordingly 6) Recognizes the importance of teamwork and effectively participates in teamwork processes. 7) Presents a professional appearance and acts as a positive representative of the clinic ? Patient Check In and Check Out 1) Enters data correctly and efficiently, including demographics and patient insurances 2) Maintains medical records, reports and files as required 3) Answers multiple phone lines with courtesy and efficiency; takes and distributes messages; properly refers calls to providers and other staff members 4) Collects balances due from patients, including co-pays, co-insurances and outstanding balances 5) Performs accurate accounting of daily deposits and verification of cash on hand 6) Generates daily reports and verifies the accuracy of the data reported 7) Discusses financial responsibility with patient and/or guarantor and sets up payment arrangements in accordance with SJRMC policies 8) Follows protocol for opening and closing clinic ? Appointment Scheduling: Demonstrates competency in the Scheduling Module and performs scheduling as per physician-specific protocol ? Insurance Verification: Verifies patient insurance coverage in accordance with clinic protocol and demonstrates competencies in both manual and electronic verification methods ? Billing Rejections: Processes billing rejections in a timely and accurate manner ? Mail Processing: Processes mail each day in an accurate and timely manner ? Charge Entry 1) Posts charges and/or payments timely and accurately 2) Works collaboratively with clinical staff to ensure appropriate CPT and ICD-9 coding for all patient encounters 3) Resolves coding issues with the clinical staff promptly ? Referral and Authorization Management: Obtains referrals, pre-certifications and authorizations in a timely and accurate manner, following payer specific requirements; maintains accurate documentation ? Medical Records 1) Demonstrates ability to properly prepare process and file Medical Records 2) Maintains filing system 3) Provides correspondence and Medical Records to appropriate parties in a timely manner; processes all requests for Medical Records in a timely manner and in accordance with clinic protocol ? Scanning: Performs scanning duties in a timely and accurate manner ? Additional Responsibilities 1) Complies with and is knowledgeable of organizational and departmental policies and procedures, including safety procedures and policies 2) Contributes to the care of the environment by maintaining work areas and assisting with housekeeping tasks as needed 3) Utilizes computer system as needed for information, data analysis, and to complete tasks 4) Maintains customer's rights (confidentiality, privacy, safety, security and decision making) 5) Attends departmental meetings and other in-services and training sessions relative to job 6) Performs basic tasks in a timely manner with minimum guidance and supervision 7) Assure that appropriate levels of office supplies are maintained 8) Demonstrates willingness to work toward departmental and organizational goals and objectives; is committed to the successful operation of the clinic ? Each employee is responsible for implementing SJRMC's Service Standards into their daily work. Safety ? Courtesy ? Effectiveness? Stewardship ? Other duties as assigned Physical Demands and Environmental Work Conditions: ? Lifting up to 50 pounds may be required ? Long periods of bending, stooping, pushing, and walking may be required. ? Job may be sedentary in nature and involve long periods of sitting ? Extensive computer keyboarding occurs daily ? Some exposure to disease may occur ? Specific Clinic Requirements: o Urgent Care: willing to work 12 hour shifts, weekends and holidays o San Juan Pediatrics: willing to work evening and Saturday shifts as assigned Fri, 10 Sep 2010 11:54:05 GMT http://www.campusrxbio.com/students/jobdetail.asp?id=7087688 http://www.campusrxbio.com/students/jobdetail.asp?id=7269713 Full time M-F 8-5, may vary if clinic opens for extended hours Days Position Summary: ? The Customer Service Representative is entrusted to provide excellent service and set a positive tone for every customer while serving as the liaison between patients and clinic staff, and demonstrating self-confidence, adaptability and personal initiative. The CSR coordinates the customer encounters and serves as the communication hub for the clinic, in an attentive, courteous and competent manner. Required Behaviors: ? As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission. Required Qualifications: Education: High school diploma or GED Knowledge and Skills Articulate; good communication skills; good grammar and spelling Good problem solving skills Knowledge of computer keyboard operation Preferred Qualifications: ? Knowledge of Medical Terminology ? Previous medical background Duties and Responsibilities: Each Clinic serves a unique purpose. Individual CSR positions include all or some of the following: ? Customer Service 1) Establishes and maintains effective relationships with all internal and external customers, who may include patients, physicians, other healthcare providers, co-workers, vendors, and visitors 2) Communicates, face to face and by telephone, with internal and external customers in a professional and courteous manner 3) Maintains a positive attitude and remains calm under pressure, while working in a fast-paced environment 4) Focuses on continuous improvement to meet customer needs; supports new programs, ideas and processes 5) Maintains sensitivity to others and adjusts behavior accordingly 6) Recognizes the importance of teamwork and effectively participates in teamwork processes. 7) Presents a professional appearance and acts as a positive representative of the clinic ? Patient Check In and Check Out 1) Enters data correctly and efficiently, including demographics and patient insurances 2) Maintains medical records, reports and files as required 3) Answers multiple phone lines with courtesy and efficiency; takes and distributes messages; properly refers calls to providers and other staff members 4) Collects balances due from patients, including co-pays, co-insurances and outstanding balances 5) Performs accurate accounting of daily deposits and verification of cash on hand 6) Generates daily reports and verifies the accuracy of the data reported 7) Discusses financial responsibility with patient and/or guarantor and sets up payment arrangements in accordance with SJRMC policies 8) Follows protocol for opening and closing clinic ? Appointment Scheduling: Demonstrates competency in the Scheduling Module and performs scheduling as per physician-specific protocol ? Insurance Verification: Verifies patient insurance coverage in accordance with clinic protocol and demonstrates competencies in both manual and electronic verification methods ? Billing Rejections: Processes billing rejections in a timely and accurate manner ? Mail Processing: Processes mail each day in an accurate and timely manner ? Charge Entry 1) Posts charges and/or payments timely and accurately 2) Works collaboratively with clinical staff to ensure appropriate CPT and ICD-9 coding for all patient encounters 3) Resolves coding issues with the clinical staff promptly ? Referral and Authorization Management: Obtains referrals, pre-certifications and authorizations in a timely and accurate manner, following payer specific requirements; maintains accurate documentation ? Medical Records 1) Demonstrates ability to properly prepare process and file Medical Records 2) Maintains filing system 3) Provides correspondence and Medical Records to appropriate parties in a timely manner; processes all requests for Medical Records in a timely manner and in accordance with clinic protocol ? Scanning: Performs scanning duties in a timely and accurate manner ? Additional Responsibilities 1) Complies with and is knowledgeable of organizational and departmental policies and procedures, including safety procedures and policies 2) Contributes to the care of the environment by maintaining work areas and assisting with housekeeping tasks as needed 3) Utilizes computer system as needed for information, data analysis, and to complete tasks 4) Maintains customer's rights (confidentiality, privacy, safety, security and decision making) 5) Attends departmental meetings and other in-services and training sessions relative to job 6) Performs basic tasks in a timely manner with minimum guidance and supervision 7) Assure that appropriate levels of office supplies are maintained 8) Demonstrates willingness to work toward departmental and organizational goals and objectives; is committed to the successful operation of the clinic ? Each employee is responsible for implementing SJRMC's Service Standards into their daily work. Safety ? Courtesy ? Effectiveness? Stewardship ? Other duties as assigned Physical Demands and Environmental Work Conditions: ? Lifting up to 50 pounds may be required ? Long periods of bending, stooping, pushing, and walking may be required. ? Job may be sedentary in nature and involve long periods of sitting ? Extensive computer keyboarding occurs daily ? Some exposure to disease may occur ? Specific Clinic Requirements: o Urgent Care: willing to work 12 hour shifts, weekends and holidays o San Juan Pediatrics: willing to work evening and Saturday shifts as assigned Fri, 10 Sep 2010 11:54:05 GMT http://www.campusrxbio.com/students/jobdetail.asp?id=7269713 http://www.campusrxbio.com/students/jobdetail.asp?id=6304599 Full time Th/Sun 11am-930pm, F/Sat 2pm-1230am Evenings Position Summary: ? Inspires trust in and offers comfort to patients and families while facilitating access to medical care through the timely and accurate registration of all patients. Collaborates and communicates with physicians and care departments to facilitate patient flow and personalize the patient experience. Required Behaviors: ? As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission. Required Qualifications: ? High school diploma or equivalent ? Keyboard skills, typing of 35 wpm, accuracy implied ? Ability to operate a computer and other office equipment (copy machines, scanners, fax machines, etc) ? Prior experience in data entry and the ability to enter information accurately into computer ? Ability to communicate clearly and effectively in English ? Ability to set priorities in dealing with multiple demands and interruptions ? Ability to obtain necessary personal and financial information from patients who are ill and/or under stress ? Ability to work effectively with a team of varying personalities and cultures ? Excellent customer service skills ? Willingness to ask patients for co-payments and deposits, as appropriate ? Flexibility in schedule to accommodate the needs of the patients and the department Preferred Qualifications: ? Some post high school education ? Knowledge of medical terminology ? Knowledge of third-party payers, billing requirements, and reimbursement methods ? Prior experience in working in patient registration or a related healthcare field ? Advanced keyboard and computer skills ? Ability to communicate effectively in a second language such as Navajo or Spanish Duties and Responsibilities: ? Accurately obtain, input, scan, and distribute all necessary information related to a patient's registration for inpatient, emergency, and outpatient services, in order to create and maintain an accurate medical record for the purpose of treatment and billing. ? Ensure all scheduled patients are pre-registered and pre-register other patients when possible. Department goal for pre-registrations as a percentage of scheduled patients is 100%. ? Verify the accuracy of information on all pre-registered patients upon arrival, and make appropriate corrections to the system as necessary to ensure accurate records. ? Ensure timely access to care by responding promptly to registration requests received by phone, fax or in person. ? Verify eligibility at the time of pre-registration or registration according to policy. Department goal is to verify 100% of inpatients and DSU patients and 100% of outpatients with certain insurances. ? Follow managed care procedures, as applicable, to obtain authorizations for services in order to ensure payment and minimize denials. ? Clearly explain all required forms to patients and obtain their signatures. ? Provide excellent customer service by appropriately greeting and responding to inquiries from patients, visitors, and physicians and directing patients and visitors to their destinations. ? Maintain an acceptable level of registration accuracy as defined by the department's Quality Assurance goals. ? Go to patient rooms and obtain signatures on all required forms for direct admits and/or when a form is missing. ? Maintain all department logs, reports, and records. ? Attend monthly department meetings, in-service training, and other meetings as required to maintain professional growth and/or comply with hospital policy. ? Each employee is responsible for implementing SJRMC's Service Standards into their daily work. Safety ? Courtesy ? Effectiveness? Stewardship ? Other duties as assigned. Physical Demands, Environmental Work Conditions, and Sensory Requirements: ? Must be able to walk, sit, and stand for long periods of time. ? Ability to withstand frequent exposure to ill patients. ? May need to work alongside caregivers in unpleasant or stressful situations, such as emergency conditions of patients, angry or upset families involved in death and/or graphic injuries. ? Vision and hearing acuity within normal range. Fri, 10 Sep 2010 11:54:05 GMT http://www.campusrxbio.com/students/jobdetail.asp?id=6304599 http://www.campusrxbio.com/students/jobdetail.asp?id=6631254 Full-Time 8:00 - 4:30 Day High School Diploma or GED required, Associate or Bachelor's degree preferred. Minimum of 3 years healthcare background preferred with the following areas: Healthcare Terminology surrounding medical diagnostic and procedural coding, Health contract language, knowledge of Collection/Billing policies and practices, and Excel spreadsheets/formulas. Fri, 10 Sep 2010 11:54:00 GMT http://www.campusrxbio.com/students/jobdetail.asp?id=6631254